Shipping policy

Shipping Policy – Stellar Cichlids

At Stellar Cichlids, we take great care in ensuring your aquatic livestock arrives healthy, safe, and stress-free. Please review our shipping guidelines before placing your order.

Order Processing

All orders are processed in the order they are received. Processing typically takes 2–5 business days depending on availability, weather conditions, and order volume. During high-demand periods or holidays, processing times may be extended.

Once your order is processed and ready to ship, you will receive a confirmation email with tracking information.

Shipping Schedule

We ship live fish orders on Monday through Wednesday to avoid weekend transit delays. Orders placed after Wednesday may be held until the following shipping week.

Shipping days may vary due to weather conditions to ensure the safety of your fish.

Shipping Methods

We primarily use UPS Next Day Air or other expedited carriers for live fish shipments to ensure the fastest and safest delivery possible.

• Overnight or 1–2 day transit preferred for all live fish
• All shipments are carefully packaged in insulated boxes with oxygen and heat/cold packs when necessary

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

• Rates vary depending on weight, distance, and carrier pricing
• Large or bulk orders may require additional shipping charges

Live Arrival Guarantee

We offer a Live Arrival Guarantee on all fish shipments under the following conditions:

• Delivery must be received on the first attempt
• The package must be opened immediately upon arrival
• Clear photos must be provided of any issues within 2 hours of delivery
• Guarantee applies to DOA (Dead on Arrival) fish only

We are not responsible for losses caused by delays due to carrier issues, incorrect addresses, or missed deliveries.

Weather Delays

To protect the health of your fish, shipments may be delayed due to extreme weather conditions (heat waves, cold fronts, storms). We will contact you if any delays are necessary.

Shipping Restrictions

• We currently ship only within the continental United States (lower 48 states)
• We do not ship to P.O. boxes
• We do not ship internationally at this time

Customer Responsibility

Please ensure your shipping address is accurate and that someone is available to receive the package on delivery day. Missed deliveries may void live arrival guarantees.

Questions

For any shipping-related questions or order updates, please contact us at:
support@stellarcichlid.com